Shipping Policy

Shipping Policy for Indic Lancers

Overview

Indic Lancers is committed to delivering our technology services efficiently and reliably. Our shipping policy outlines the procedures, timeframes, and conditions under which we deliver digital products and physical items associated with our services. This policy is designed to ensure clarity and transparency for our clients.

Digital Products

As a technology service provider, many of our deliverables are digital. These include software solutions, web applications, mobile apps, and other digital assets.

Delivery Method

Email Delivery: Digital products are primarily delivered via email or through a secure download link. Clients will receive an email with instructions on how to access their purchased products.
Project Management Tools: For ongoing projects, deliverables will be shared through our designated project management tools (e.g., Jira, Asana, Trello) or cloud storage solutions (e.g., Google Drive, Dropbox).

Delivery Timeframe

Standard Delivery: Digital products are typically delivered within the agreed project timeline. Specific delivery dates will be outlined in the project contract or agreement.
Immediate Download: For off-the-shelf software or pre-made digital products, delivery will occur within 24 hours of purchase confirmation.

Physical Products

In some cases, our services may include the shipment of physical items, such as hardware components, documentation, or promotional materials.

Shipping Methods

Standard Shipping: We use reputable courier services (e.g., DHL, FedEx, UPS) for shipping physical products. The choice of courier depends on the destination and the nature of the item being shipped.
Expedited Shipping: Clients can request expedited shipping at an additional cost. This option will be discussed and agreed upon before shipment.

Shipping Timeframe

Domestic Shipping (India): Typically, physical products are delivered within 5-7 business days.
International Shipping: Delivery times vary based on the destination country and customs processing. International shipments usually take between 10-15 business days.

Shipping Costs

Domestic Shipping: Standard shipping costs are included in the service fee unless otherwise specified in the project agreement.
International Shipping: Shipping costs for international deliveries will be calculated based on the destination and the weight/size of the package. Clients will be informed of these costs before shipment.

Tracking and Delivery Confirmation

Tracking Information: Once a physical product is shipped, clients will receive a tracking number via email. This allows for real-time tracking of the shipment.
Delivery Confirmation: We require a signature upon delivery to ensure that the product reaches the intended recipient.

Customs and Import Duties

For international shipments, customs and import duties may apply. These charges are the responsibility of the client and will be communicated before the shipment is made.

Lost or Damaged Items

Lost Items: If a shipment is lost in transit, we will work with the courier service to locate the package. If the package cannot be found, we will arrange for a replacement or a refund.
Damaged Items: In the event of damage during shipping, clients must notify us within 48 hours of receiving the product. We will coordinate with the courier to resolve the issue and arrange for a replacement if necessary.

Contact Information

For any questions or concerns regarding our shipping policy, please contact us at:

Indic Lancers Indic Arena Private Limited Headquarters: Madhepura, Bihar Email: [email protected] Phone: +91-6201974727

This shipping policy is subject to change. Clients will be notified of any changes to the policy via email or through our official website.

Effective Date: 23/07/2024